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Iba


Iba
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Hi. I've been staking my EGLD with Truststaking in the Maiar app. Woke up this morning and saw a notification posted at 6.48am saying that my EGLD has been unstaked. I didn't do this. What happened? What should/can I do. I want my EGLD to remain staked.

Thanks.

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  • Elrond Team
3 hours ago, Iba said:

Hi. I've been staking my EGLD with Truststaking in the Maiar app. Woke up this morning and saw a notification posted at 6.48am saying that my EGLD has been unstaked. I didn't do this. What happened? What should/can I do. I want my EGLD to remain staked.

Thanks.

The staked EGLD can only be unstaked by you or someone else who has access to your wallet.

If you did not do the unstake yourself, then it probably means that your account has been compromised.

Your account could have been compromised if you used the 24 words secret phrase (that gives you access to your wallet) on scaming websites (e.g there was/is a lottery scam that requires you to enter the 24 words seed phrase in order to claim some egld, but steals this key to your wallet).

You can contact elrond support on https://help.elrond.com/en/ to find what can be done.

 

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6 hours ago, Adrian Dobrita said:

The staked EGLD can only be unstaked by you or someone else who has access to your wallet.

If you did not do the unstake yourself, then it probably means that your account has been compromised.

Your account could have been compromised if you used the 24 words secret phrase (that gives you access to your wallet) on scaming websites (e.g there was/is a lottery scam that requires you to enter the 24 words seed phrase in order to claim some egld, but steals this key to your wallet).

You can contact elrond support on https://help.elrond.com/en/ to find what can be done.

 

Thank you very much for your reply. The thing is I never used the 24 word secret phase nor went to a scam website (nor did i sign up for any lottery scam).  I've written to everyone for help, elrond and truststaking but not really getting any. The EGLD is currently still in my Maiar wallet and says pending unstaking in 8 days (although I only received the notification this am). After 8 days, is it just going to disappear from my wallet.After 8 days is it just going to go straight to someone elses wallet or does it go back to my wallet and sits unstaked? I dont understand what has happened and I dont understand why Elrond or truststaking arent helping, cant block teh transaction from going through.

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  • Elrond Team
8 hours ago, Iba said:

Thank you very much for your reply. The thing is I never used the 24 word secret phase nor went to a scam website (nor did i sign up for any lottery scam).  I've written to everyone for help, elrond and truststaking but not really getting any. The EGLD is currently still in my Maiar wallet and says pending unstaking in 8 days (although I only received the notification this am). After 8 days, is it just going to disappear from my wallet.After 8 days is it just going to go straight to someone elses wallet or does it go back to my wallet and sits unstaked? I dont understand what has happened and I dont understand why Elrond or truststaking arent helping, cant block teh transaction from going through.

Hi Iba, please continue the discussion on the  https://help.elrond.com/en/  Someone from the support team will let you know what can be done. 

As far as I know, someone already replied to you there, will check today to confirm.

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