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Lost my elrond, twice. at least $5K lost


Amir Meshkin
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I have screen prints of two transactions where I have lost elrond.

Once trying to turn my elrond  to elrond gold  using the bridge.


Once trying to "stake"

And no one from elrond tried to help.

The last time was today, tryng to convert ERD to EGOLD using trust wallet.  I was only going to send a few to test but the gas fee was big so I sent all.

Now I don't see it in my trust wallet although the transactions were confirmed.

Followed the directions here
https://elrond.com/blog/elrond-token-swap-bridge/

The link to the staking page where I first lost about $500 is here. Doesn't even exist any more.

https://genesis.elrond.com/dashboard

I would appreciate some help. Thank you

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  • Elrond Team
6 hours ago, Amir Meshkin said:

I have screen prints of two transactions where I have lost elrond.

Once trying to turn my elrond  to elrond gold  using the bridge.


Once trying to "stake"

And no one from elrond tried to help.

The last time was today, tryng to convert ERD to EGOLD using trust wallet.  I was only going to send a few to test but the gas fee was big so I sent all.

Now I don't see it in my trust wallet although the transactions were confirmed.

Followed the directions here
https://elrond.com/blog/elrond-token-swap-bridge/

The link to the staking page where I first lost about $500 is here. Doesn't even exist any more.

https://genesis.elrond.com/dashboard

I would appreciate some help. Thank you

1. Let's take first the "Stake" issue

The page is no longer available since the "genesis staking" has ended.

The funds staked through the genesis.elrond.com page were locked on ethereum, then swapped to egld for you and staked in Elrond Mainnet at genesis for the address (erd1....) you provided.

If you followed the steps, you were supposed to provide your elrond wallet address when you "staked" (erd1..... ) and that is the wallet where you should see the funds on the elrond mainnet. Do you not have access to that wallet or why do you say you lost 500$?

2. Now the issue with the token swap bridge

When exactly did you follow the steps from the bridge?

Did you follow all the steps or was there some step you did differently for whatever reason?

The swap does not happen instantly, there is up to one day delay in having the egld into the account (erd1...) you provided, after doing the swap.

For both the issues, you can contact someone from support, for faster communication, on the chat at help.maiar.com (bottom right corner) and give the transactions details for the issues, or the ethereum address you used for genesis staking and swap. You can also mention that I directed you to the chat so I can get these forwarded and take a look.

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Sorry for not giving details earlier.  I was able to turn my ERD to elrond gold. There was a delay in the transaction but after a few hours it worked.

I believe I just need to interact with a contract perhaps to unlock my elrond.  

I sent 10000 elrond to the staking contract, or what I thought it was on august 8 2020. I would visit either the url I gave you above. But it wasn't the genesis staking. It was something else. A blue and white page that was supposed to show me how much was staked.

It always said zero.  I couldn't get help on reddit a year ago, but I would appreciate some help trying to figure out where my elrond went.

I feel like I tried to stake in this in between period on a page I wasn't supposed to. It was definitely on the elrond website. not a phishing scam.

Here is the transaction for the elrond I sent the staking contract. 

https://etherscan.io/tx/0x22f8822cd5c5b553183a0faa898ba04ce5464feb4e2e4aac4ebea3f3a7e04896

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Also, this is my wallet address which has no elrond or elrond gold or anything.

erd1npzjnrjz40ysh9rhu955zggkshhglt8kra0eyraja89dm93kr58qyvnj4d

The page that I used to stake wasn't in the wallet app. There was a link on the genesis page, and a medium article I followed.

 

 

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  • Elrond Team
On 4/24/2021 at 5:31 AM, Amir Meshkin said:

Also, this is my wallet address which has no elrond or elrond gold or anything.

erd1npzjnrjz40ysh9rhu955zggkshhglt8kra0eyraja89dm93kr58qyvnj4d

The page that I used to stake wasn't in the wallet app. There was a link on the genesis page, and a medium article I followed.

 

 

Hi Amir,

I checked your transaction and it seems you did something manually and did not follow the wizard on the site (you did a transfer instead of calling a function of the contract).

I believe the funds you transferred can be recovered, but we need to do some manual steps and validate you are the owner of the eth account.

Please contact the support at https://help.maiar.com and we'll guide you through the process so you can be refunded the 10000ERD (= 10 EGLD) into your elrond mainnet account.

 

Regards

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  • 5 months later...
  • Elrond Team
On 10/12/2021 at 10:47 PM, Daniel Bichsel said:

erd1tdtnanppencmrqhd9c4c4vs2c5xm35he0dec7qxngnzgvkaeyyksqmwcqf

Hi my Elrond are not in my wallet anymore. Did the staking company steel the elrond coins?

how can i contact someone?

 

thanks daniel

 @Daniel & @Sugar Please see my response here https://forum.elrond.com/topic/968-unstaking-problem/?do=findComment&comment=2698

You can also contact us on

help.maiar.com 

help.elrond.com

We can then give you some guidance on how you can file a police report.

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4 hours ago, Adrian Dobrita said:

 @Daniel & @Sugar Please see my response here https://forum.elrond.com/topic/968-unstaking-problem/?do=findComment&comment=2698

You can also contact us on

help.maiar.com 

help.elrond.com

We can then give you some guidance on how you can file a police report.

yes but how can i contact you on this site? it dosnt work

 

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  • Elrond Team
15 hours ago, Daniel Bichsel said:

yes but how can i contact you on this site? it dosnt work

 

There is a button on the bottom right corner to chat with someone from support.

If the funds have left your wallet there is not much you can do besides filing a police report and stop using the compromised wallet.

You can ask support team how to file the report and what information to give.

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  • Elrond Team
On 10/23/2021 at 4:10 PM, Daniel Bichsel said:

i think everyone should know not to buy on elrond it a fraud

I am not sure I follow your reasoning.

How does giving your elrond wallet secret phrase away on dubious websites make elrond a fraud?

Your wallet secret phrase gives you access to the funds in that wallet, giving it away means giving access to your wallet funds away.

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